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Our Privacy Policy Protects Your Account

When you open an account with us, your personal information is kept secure and never shared without your consent.

Data encryption on every loginNo third-party sales of your detailsAccount verification for security
rajacasino Our Privacy Policy Protects Your Account
GET ANSWERS

How to Contact Us About Your Privacy

We're here to answer any question about how we handle your data. Reach out through our live chat, email inbox or phone line during operating hours, and we'll explain how your information…

Live Chat Support Open your account and head to the chat icon in the bottom-right corner. Our team responds within two minutes during operating hours, seven days a week.
Email Inquiry Send privacy questions to our support inbox. We reply within 24 hours with a full explanation of how your data is used and stored.
Phone Support Call us to speak directly about your account privacy. Lines are open from 09:00 to 23:00 Indonesia time, Monday to Sunday.
YOUR CONTROL

Data Handling & Your Rights

We give you full control over your account information. You can view, update or delete your personal details anytime from your account settings.

View & Update Your Data

Log into your account, open Settings, and review or edit your profile, email, phone and address whenever you need to. Changes take effect immediately.

Request Your Full Record

Email us asking for a complete data export. We compile everything we hold—account history, transactions, support tickets—and send it to you in 14 days.

Close Your Account Permanently

Submit a closure request and we'll deactivate your account, disable logins and archive your data according to local law. Residual records kept for compliance are anonymised.

Security Monitoring

Our system flags unusual login locations, rapid-fire withdrawal requests and payment method changes. You'll receive an SMS or email alert so you can approve or block the action.

Cookie & Tracking Control

You can disable non-essential cookies in your browser. We keep login and fraud-detection cookies active so your account stays secure and accessible.

Data Retention & Deletion

Active account data is kept as long as your account exists. After closure, records are retained for seven years per local requirements, then securely deleted.

Privacy Policy Questions Answered

We've gathered the questions we hear most from players in Surabaya, Bandung and across Indonesia about how their data stays safe.

No. We never sell your name, email, phone or payment details to third parties. We share data only with payment processors (DANA, OVO, GoPay, QRIS partners) to complete your transactions, and with regulatory authorities where local law requires it.

We retain your account record for seven years after closure to comply with local regulations and resolve any disputes. After seven years, all personally identifiable information is securely deleted. Anonymised transaction logs may be kept longer for statistical purposes.

Yes. Email our support team and request a complete data export. We'll compile your account history, transaction log, profile details and support correspondence into a file and send it to you within 14 days.

Your payment data is encrypted during transfer and never stored on our servers after the transaction completes. Your wallet is credited instantly. Only a transaction receipt and the final amount are logged for your records and audit purposes.

Every login uses SSL encryption, the same standard banks use. Your password is hashed—not stored as plain text—and we monitor all login attempts for suspicious activity. If we detect a login from an unusual location, we'll send you an alert to verify it's you.

Yes. You can disable non-essential cookies in your browser settings. We'll keep only the cookies needed for login security and fraud prevention active so your account remains safe and playable.

We notify you immediately via email and SMS if your account data is compromised. We also comply with local law by reporting any incident to relevant authorities. You can reset your password from our login page or contact support to secure your account further.