Reference

Terms & Conditions That Keep Your Account Secure

Our Terms & Conditions set out how your account works, how we handle deposits and withdrawals, and what rights you have when you play with us.

Account setup rulesPayment & withdrawal policyUser rights & disputes
Explore the Lobby Read FAQ
rajacasino Terms & Conditions That Keep Your Account Secure
GET HELP WITH TERMS

Contact Us About Policy Questions

Live chat Our support team answers questions about account rules, payment terms and withdrawal policy during operating hours. Open the chat widget in your lobby or on this site to connect in seconds.
Email support Email us at [email protected] with detailed questions about Terms & Conditions, account disputes or policy clarification. We respond within 24 hours on business days.
Account settings Review your account agreement, payment history and preferences directly in your dashboard. Any change to your terms is logged there with a timestamp and explanation.
HOW WE PROTECT YOU

Data, Security & Your Rights Under These Terms

Account verification

We verify your identity when you open an account and before your first withdrawal. You'll upload an ID document and proof of address. This protects both of us against fraud and keeps your account secure.

Data retention

We keep your account data, transaction history and documents for the life of your account plus five years after closure, as required by payment and tax law. You can request a copy of your data anytime.

Payment security

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store your payment credentials; your wallet balance is held in a segregated account separate from our operating funds.

Withdrawal verification

Before we process your withdrawal, we verify the destination account matches the name on your rajacasino account. This step prevents money being sent to the wrong person.

Dispute resolution

If you dispute a charge or withdrawal, contact us within 30 days. We investigate and respond with evidence of the transaction, account state and any rule breach that may have triggered it.

Request account changes

You can request changes to your account details, contact method or withdrawal address by emailing [email protected] with proof of identity. We process requests within 48 hours.

Frequently Asked Questions About Our Terms

If you breach a term—such as creating multiple accounts, using another person's payment method, or placing bets with funds you don't own—we can suspend your account, forfeit your balance, and report the activity to relevant authorities. Serious breaches may result in permanent closure.

You can withdraw funds from your account balance anytime, but we verify each withdrawal against your account name and history. Withdrawals via DANA, OVO, GoPay and QRIS typically clear within one business day. If we suspect fraud or a rule breach, we may delay the withdrawal pending investigation.

We store your name, ID number, address, email, phone, banking details and transaction history for the life of your account plus five years afterward. We use this data to verify your identity, process payments, and comply with local financial law. You can request deletion of non-essential data anytime.

Our core Terms & Conditions apply to all players where local law permits. Access and eligibility depend on local law. If local rules limit certain games or payment methods, we'll show you what's available when you log in. Regional restrictions are noted in your account.

Contact our support team at [email protected] within 30 days of the disputed transaction. We pull your account record, game history and payment logs to investigate. If an error occurred, we reverse it and restore your balance. If a rule was broken, we explain the decision with evidence.

We can suspend or close your account if you breach these terms, if local law requires it, or if you request it. Account closure is permanent and we retain records for five years for regulatory compliance. Any remaining balance is returned to your registered payment method.

Yes. The same account agreement applies whether you play on the rajacasino website via desktop browser or mobile browser. The terms cover all devices. Any changes we make apply to all versions at the same time.

Related Pages

rajacasino Indonesia rajacasino Casino Register About Us FAQ